01In short
If you are not satisfied with your purchase, you may request a full refund within 7 days of the purchase date. Each paid build also includes one free rebuild of the same road or, for an area-based order, the same selected area.
02Maps that failed to build
We retry failed builds and review unresolved failures. We will correct and rebuild the map or refund the order if we cannot deliver it.
Payments received after an order has closed are refunded automatically.
03Maps that built
Our 7-day refund offer applies even if the build succeeded. After that period, refunds and additional rebuilds are considered case by case, unless applicable law requires a remedy. We may decline requests involving fraud or abuse, but not a refund or other remedy required by law.
Refunds are returned to the original payment method. Our policy does not limit statutory cancellation rights or remedies for defective or non-conforming content. A request under our 7-day offer does not require you to use your free rebuild first.
04How to ask for a refund
Email [email protected] within the applicable period and identify your order. For a technical problem, include any details that will help us investigate. Use the same email to request your free rebuild.
05Changes and contact
The refund terms provided at purchase apply to that order. Contact: [email protected].
A question about this page?
We answer by e-mail, usually within two days.